Assistant Practice Manager (previous applicants need not apply ) (2024)

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Job description

Job responsibilities

Provide high level administrative support to the Practice manager

To liaise with Emis support and the registration authority for IT

Use Emis clinical system to run searches and reports to complete QOF andGP premium, take part in practice performance related to recalls for patients.

To supply admin support for safeguarding for children and adults withthe lead clinician

To provide and maintain information required for public health targets.This will include data checking and liaising with the clinical team to improveperformance.

To maintain the appointment system and set up templates in order to doso.

Organise staff training sessions and book staff onto courses

Interrogate data for audit purposes.

Managing Complaints

Managing staff and room rotas when practice manager not available

Attending PCN and ICB meetings on behalf of the practice when themanager is not available

Helping the practice managerPrepare for CQC inspection

Any other appropriate duties as required by the Practice manager

Person Specification

Desirable Criteria

Essential

• At least two years experience working in an GP Practice administrative role
• Able to use Word/Excel/PowerPoint to a high level
• Experience of GP clinical software Emis
• Experience of producing rotas on Emis
• Experience of CQRS and Open Exeter preferred but not essential
• Demonstrable knowledge of confidentiality, safeguarding, and health and safety
• A good understanding of general practice and primary care
• Experienced Team Leader

Desirable

• Excellent organisational skills
• Excellent communication skills verbal and written
• Excellent customer service skills
• Able to deliver on performance targets
• Polite, pleasant & professional interpersonal manner, both
• on the telephone and in person
• Able to work effectively as part of a team
• Able to work on own initiative & problem solve within own area of work
• Able to motivate others
• Ability to actively listen, show empathy &
• negotiate
• An understanding, acceptance & adherence to
• the need for strict confidentiality
• Able to work without direct supervision and determine own work priorities
• Able to delegate work appropriately
• Able to work under pressure
• Able to manage change
• Able to develop new work systems
• Change Ready
• Excellent standard of IT/word processing skills
• Able to maintain an accurate and thorough approach to work
• Able to work to set standards, policies & Procedures
• Interest & aptitude for learning new skills
• Willingness to actively engage in appraisal, personal development and training
• Awareness of diversity issues & able to work in a
• non-discriminatory manner
• Leads by example demonstrating adaptive work and coping skills
• Flexible approach to undertaking a wide variety
• of tasks
• Flexible approach to working hours, willingness
• To work full time and cover shifts etc

Qualifications

Essential

• GCSE Grade A-C in English and Maths

Experience

Essential

• At least two years experience working in an GP Practice administrative role
• Able to use Word/Excel/PowerPoint to a high level
• Experience of GP clinical software Emis
• Experience of producing rotas on Emis
• Experience of CQRS and Open Exeter preferred but not essential
• Demonstrable knowledge of confidentiality, safeguarding, and health and safety
• A good understanding of general practice and primary care
• Experienced Team Leader

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bursted Woods Surgery

Address

Bursted Wood Surgery

219 Erith Road

Bexleyheath

Kent

DA7 6HZ

Employer's website

https://burstedwoodsurgery.co.uk/ (Opens in a new tab)

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